The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation, the guidelines on the Information Commissioner Office’s website as well as our professional guidelines and requirements.
The Data Controller is John Glassby (Practice Principal) and the Information Governance Lead is Elain Glassby (Practice Administrator).
This Privacy Notice is available on the practice website at www.GlassbyDental.co.uk/privacy-notice or at the reception or by email or by email DrJGlassby@GlassbyDental.co.uk or by calling 01482226669.
You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.
The lawful basis for processing special category data such as patients’ and employees’ health data is:
The lawful basis of processing personal data such as name, address, email or phone number is:
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is six years. The retention periods for other personal data is two years after it was last processed. Details of other retention periods are available in the Record Retention procedure available from the practice.
You have the following personal data rights:
Further details of these rights can be seen in our Information Governance Procedures or on the Information Commissioner Office’s website (ico.org.uk). Here are some practical examples of your rights:
Please contact Elaine Glassby, the Practice Administrator. We take complaints very seriously.
3 Kingston Square
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office. Their telephone number is 0303 123 1113. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website (ico.org.uk) for information on how to make a data protection complaint.
You can also use our contact details to request copies of the following practice policies or procedures:
The practice keeps records of your name, address, date of birth and details of any health problems as well as details of your dental treatment. We keep this information so that we can provide you with the best dental care. Your personal information is kept very confidentially and securely.
We only use your personal information so we can give you the best dental care and for sending reminders to you.
We only pass on your personal information to another dentist, doctor of hospital if you have a problem that needs their special skills and you need to go and see them. We will not give your information to anyone else unless the law allows us to.
If you leave the practice, we will stop using your information, but will keep it confidentially and securely until you are 25 years old, when we will review if and when we can delete it. You can always ask for a copy of the information we hold for you, and we can transfer it to another dentist or doctor at your request and you can ask us to stop sending you letters if you stop being a patient at the practice.
When you reach 18 years of age, the Privacy Notice about how we process your personal information will change to the adult version. This can be found on our website.
If you would like a copy of the information we hold about you or if you have any other enquiries about it, contact Elain Glassby, the Practice Administrator.
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