Complaints Procedure

We seek to provide quality care for all our patients in a safe and supportive environment.

  • We see complaints as an essential tool, helping us to identify weaknesses and improve customer care.
  • All complaints are initially dealt with by our Practice Administrator (Elaine Glassby). You will receive an acknowledgement of your complaint within three working days.
  • The complaint is then investigated thoroughly and any staff member associated with the complaint will be interviewed.
  • You will be informed of the outcome of the investigation and invited to attend the practice to discuss the issue and solution.
  • We will then aim to send you the outcome of the complaint in writing within ten working days.

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