We seek to provide quality care for all our patients in a safe and supportive environment.
- We see complaints as an essential tool, helping us to identify weaknesses and improve customer care.
- All complaints are initially dealt with by our Practice Administrator (Elaine Glassby). You will receive an acknowledgement of your complaint within three working days.
- The complaint is then investigated thoroughly and any staff member associated with the complaint will be interviewed.
- You will be informed of the outcome of the investigation and invited to attend the practice to discuss the issue and solution.
- We will then aim to send you the outcome of the complaint in writing within ten working days.